Shipping policy

Last updated: October 16, 2026

1. Order & Delivery Information

  • Order Processing Time: 1–2 business days.

  • Estimated Delivery Time: 2–4 business days after shipment.

  • Shipping Cost: Free shipping on all orders within the United States.

2. Shipping Partners

We work with trusted shipping carriers to ensure reliable and timely delivery.

Depending on your location and shipping method, your order may be delivered by USPS, UPS, FedEx, or DHL. The shipping carrier will be automatically selected based on your destination and logistics availability.

3. Order Processing

After placing an order, you will receive an order confirmation email.

Orders are typically processed within 1–2 business days. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to track your package.

4. Delivery Information

Most orders are delivered within 2–4 business days after shipment.

Shipping is completely free for all orders shipped within the United States.

Please note that delivery times are estimates and may occasionally be affected by weather conditions, holidays, or carrier delays.

5. Delayed Deliveries

If your package has not arrived within the estimated delivery window, please allow up to 2 additional business days for delivery.

If your order still has not arrived after this period, please contact us at shopsmartawix@gmail.com and include your order number. Our support team will investigate the issue and assist you as quickly as possible.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the item and its packaging.

We will review your request and provide an appropriate resolution.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at shopsmartawix@gmail.com.

Orders can only be canceled before processing begins. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

8. Contact Us

If you have any questions about our shipping policy or your order, please contact us using the information below.

  • Phone: +1 213-826-2294

  • Email: shopsmartawix@gmail.com

  • Address: 104 Ontario Rd, Mooresville, North Carolina 28117, United States